Repairs and Maintenance

Fixed-fee services are inclusive of consumables and some materials, such as silicone, sealants, screws, flashing (in rolls), rivets, and a bit of mortar. However, materials that need to be custom-manufactured, like custom flashings or chimney caps, are not included. Bulk materials, such as insulation for the entire roof or replacing roof sheets or skylights, are also excluded.

Yes, absolutely. The inspection allows us to create a plan, a scope of works, and a solution to the problem. Often, we need to pull off a few roof sheets or cut openings to properly assess the scope of work. After the inspection, we will provide you with a detailed plan and a proposal or price estimate for the larger repairs. The rates for this work are disclosed beforehand.

We handle repairs for any roof in the Inner West. While access can sometimes be a limiting factor, such as with steep-pitched roofs requiring specialist scaffolding, this is rare. If we find we can’t complete the job, we will refund the inspection fee and connect you with the appropriate expert. However, there hasn’t been a roof yet that we couldn’t repair.

This depends on the interpretation. If you mean booking a repair on the same day, you typically need to book a few days in advance via our website. However, for emergencies, you can call the phone number on the website, and we will see what we can do.

A good rule of thumb is to inspect your roof every 12 months. Some roofs may need more frequent inspections, every 3–6 months, due to factors like debris accumulation or flat roof designs. If it’s been over a year, it’s time for an inspection.

Yes, we can provide scheduled maintenance services. We can create a maintenance plan tailored to your property’s specific needs. Simply email us to discuss your requirements.

You can expect a licensed tradesperson and sometimes a licensed builder to perform the inspection. We may need to look under the roof or behind joinery, and in some cases, cut small openings in the ceiling (if it’s already damaged) or remove light fittings. The process may involve minor disruption inside your home, but it will be professional and thorough.

Yes, all our work is warranted. However, repairing roof leaks can sometimes be a process of elimination, addressing the most apparent issues first. If you want a 100% solution with a full warranty, we can develop a plan to achieve that.

Yes, we can provide a report and a proposal to present to your insurer. If you’d like us to liaise directly with your insurer, we can act as consultants for a fee. This includes providing quotes in specific formats or creating detailed reports if required.

If the repairs run slightly over time (e.g., 10–30 minutes), we’ll complete the work at no extra charge. For significant overruns, we’ll notify you, and you can opt to pay for additional hours at our hourly rates. We’ll ensure that critical repairs are completed before leaving and won’t leave your roof half-repaired or vulnerable to the elements.

Yes, as a licensed construction business, we can handle structural repairs and other construction issues that may arise during the project.

We will document any additional issues, inform you about them, and provide an estimate of the costs involved. We’ll also advise on the urgency of addressing these issues.

This is uncommon, as most urgent repairs fall under exempt development. If a DA is required, we can handle the planning process, including DA, complying development, or exempt development certificates, as we are a registered architecture practice.

Signs of damp typically appear as wall discoloration, often up to one meter above floor level if it’s rising damp. If the damp is higher, it’s likely caused by another issue. You may also notice a damp smell. We can assess and advise on the likely cause and necessary solutions.

Yes, we have a schedule of rates available on our website.

We can either extend the booked period for an additional cost or prepare a detailed scope, plan, and cost estimate for the extra work. You can then book the additional services as needed.