7 Principles of Ballast Point
Grounded in authenticity, respect, and excellence, Ballast Point embraces a client-centric philosophy to help our clients achieve remarkable creations. With each project treated as if it were our own, Ballast Point's team harnesses their architecture and construction experience to deliver nothing short of exceptional results. In this blog, we will delve into the core principles that underpin Ballast Point's approach, allowing clients to be part of something truly extraordinary.
“Ballast Point's team harnesses their architecture and construction experience to deliver nothing short of exceptional results.”
Principles.
1. We make our clients feel like they’re part of something special by:
a. Helping our clients tell their story through architecture and construction
b. Putting the client and their needs first: remembering that we are part of the client’s
journey not the other way around
c. Creating something that is extraordinary and exceptional
2. We always have a plan - every client is clear at all times about what is happening, when it is happening and in time how much it will cost and we refine this as we go.
3. We disclose all critical information to clients in a truthful and unfiltered way – be that good, bad or ugly.
4. We distil information and key decisions for our clients and our team to focus them on key things – we don’t overload them with information.
5. We provide a curated experience – we provide a coherent vision, we make purposeful deliberate selections and decisions on behalf of the client and present these for approval – we don’t say: “which ones do you like?” or “we can propose something or if you like you can choose something else”. We aim to say: “Here is what we have selected for you, here is why we have selected it, here is how it aligns with your vision and brief, and tells your story that will make the outcome something special.” And finally, “are you happy to proceed?”
6. We fear the ordinary – we strive to make our projects extraordinary by thinking outside the square, challenging convention and bringing ideas, exceeding every client expectation, finding the best contractors and drawing inspiration from different sources to our projects.
7. We check that clients are satisfied with our service and our work – we want to know if someone is unhappy and why – and they should know that they can always reach out to senior staff directly at any time or if they are unsatisfied with anything.
In essence, Ballast Point's unwavering commitment to authenticity, respect, and excellence, coupled with our client-centric philosophy, ensures that each project becomes an extraordinary endeavour. By putting our clients first, maintaining transparency, curating a unique experience, and continuously striving for exceptional outcomes, we create remarkable creations that leave a lasting impact. At Ballast Point, we are dedicated to surpassing expectations, pushing boundaries, and forging meaningful partnerships that result in nothing short of extraordinary results.
